Infinite Systems · 123 Charlotte St Brisbane Qld 4000 · 07 3210 7400 · info@infinitesystems.com.au
Service/Support
Service and support organisations are constantly challenged to adapt to rapid business changes and higher expectations. Now more than ever, organisations are looking for ways to improve their support by increasing process efficiencies.
FrontRange's IT Service Management Solution consolidates and integrates traditional service and support operations at an organisational level using ITIL Best Practices. It provides a complete business and analytical view of an organisation's end-to-end performance by providing the data to make informed decisions, create best practices, and improve processes.
The solution allows support centres to manage Service Level Agreements, Knowledge, and Assets for all employee and customer support departments.
As a FrontRange Solutions Elite Partner, Infinite Systems offers HEAT and other modules in the IT Service Management Solution family as the total solution. Built on more than a decade of service management experience, HEAT integrates core service and support components into one complete solution to reduce costs and increase operational effectiveness.
The IT Service Management Solution is ITIL (Information Technology Infrastructure Library) Certified, and features these additional, optional modules:
- HEAT® Product Suite
- Incident Management
- Problem Management
- Change Management
- Release Management
- Service Level Management
- Configuration Management
- Availability Management
- Self Service
HEAT has been deployed in 7,300 organisations across the world to deliver a wide range of service related solutions. Wherever service is delivered, whether it's to customers or to employees, FrontRange's IT Service Management Solution will streamline the workflow.